Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.
We Dua Publishers & Distributors follow a 7 Day return policy for products shopped from our website – duapublication.com. We want you to be fully satisfied with every item you purchase from Dua Publication. If, for whatever reason, you are not satisfied with your purchase, we will accept returns within 7 Day after purchase if the following conditions are met:
» All Dua Publication Books should be returned in an unmarked, unused condition with the original packaging and original sales receipt. Please note, if the product is purchased from any book shops they cannot be returned via our online store.
» If your order has already been shipped, we invite you to wait until it arrives and then you can cancel your order at by contacting our orders team to request its return by dropping an email to info@ duapublication.com with your order details.
» After inspection we will confirm whether the Products are in an acceptable condition or not. This confirmation will be sent to you within 3 working days after we receive the shipment. Upon confirmation, as per the Return Policy, we will refund into your bank for that particular amount (excluding shipping & COD charges if applied). The mode of refund cannot be changed once you’ve submitted the request with us.
In case of return/exchange customer has to arrange themselves at their own cost to ship the product back to us.
You can cancel your order online within same day and once the cancellation is approved we will refund the amount within 48 hours (if order should be online paid) and the amount will reflect within 2-5 working days. Your entire order amount will be refunded via the refund method selected by you. In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier. You can sign in to your account and go to Recent Order to cancel your order.
An order cannot be cancelled once the item has been delivered to you.
For Cancellations please contact us via contact us link.
Requests received later than 3 business days prior to the end of the current service period will be treated as cancellation of services for the next service period.
Customer can initiate the refund request to us within 7 days, and once the refund is approved we will refund the amount within 48 hours and the amount will reflect within 2-5 working days. once the returned product is received by Us. Your order amount will be refunded to you by your preferred refund method i.e. refund via the payment method you used.
For refund against cash on delivery order, user will need to fill a form that accepts bank account details to which the amount will be refunded.
COD charges and taxes are non-refundable.
The Management’s decision with regard to damaged/defective product and/or issuance of credit shall be final and binding. Further, the Management reserves the unilateral right to modify/alter the aforesaid conditions/policy without prior notice and the same shall be final and binding.
If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.